I am reaching out today to assure you that we are monitoring the COVID-19 (Coronavirus) situation closely and are working to ensure we meet the needs of our members as well as provide for a healthy and safe work environment for our employees. We realize this crisis has already disrupted many of our members and their families personally. I want to share some information about what we’re doing to support both our members and employees.
First, MTC Federal Credit Union is financially sound and is more than capable of navigating this crisis. Second, our credit union is federally insured by the National Credit Union Association. Finally, we want our members to know we will continue to meet their financial needs in a quickly changing environment.
Our locations are open for business at this point, but we may find the need to temporarily close some lobbies in the coming weeks. We would do this, not only over a concern of spreading the virus, but because school closings may place a hardship on our employees and we may need to share staff between locations. If this occurs, we hope it will be short term in nature as we adjust to community decisions.
We have and will continue to take the necessary steps to provide you access to the credit union as part of our Credit Union Business Continuity Plan. Some of these steps include:
- Implementing work from home solutions for as many employees as possible in a thoughtful, choreographed manner. By doing so we will ensure our ability to serve our members remotely.
- Educating our members on how to use the credit union remotely. Use the link below for a list of our remote service delivery options.
We will continue to keep you informed as we navigate this quickly changing environment.
William H. Love, Jr. CEO