IMPORTANT MESSAGE: Due to maintenance Web-Branch, Mobile Branch, and Tele-Branch will not be available between 7:30PM to 9:30PM EST, Thursday, December 3, 2020.

Contact Us

Learn how to contact MTC Federal Credit Union.

We are always glad to hear from you. If you have questions or concerns, please don’t hesitate to contact us!

Member Service

The Member Contact Center team is only a click, tap, or call away to getting the answers you need.   Our dedicated team of representatives are available to assist you during normal business hours Monday – Friday,  8:00am – 5:00pm EST.

Send an Email: Fill out the Send Us A Message form below or email membercontactcenter@mtcfederal.com and a Member Service Representative will respond back to the email address provided.

Schedule One On One Assistance: If you need additional assistance from a Member Service Representative use the Schedule An Appointment tab to select a convenient time for a representative to contact you.

To help us protect your personal information, please do not include details such as your account number or social security number.

To speak to an MTC Federal Credit Union Member Service Representative, please call one of the following numbers.

  • Toll-free: 800-442-7792
  • Alabama: 334-983-2219
  • Oklahoma: 580-226-2279
  • South Carolina: 864-908-3400

Report a Lost or Stolen Card

Please use the following phone numbers to report a lost or stolen MTC Federal debit or credit card.

  • Debit Card: 800-425-7528
  • Credit Card: 888-699-1048

Access Tele-Branch

Access your account information 24 hours a day, 7 days a week from any phone with Tele-Branch.

  • Dial 800-625-7491
Please do not include account numbers or other sensitive information on this form.