MTC FEDERAL CREDIT UNION
Your financial privacy has always been and always will be a top priority of this credit union. As a result of the Gramm-Leach-Bliley Act, we are now required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information.
We are committed to provide you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either service to us or help us provide additional financial products for you. Under these arrangements, we may disclose all of the information we collect, as described, to companies that perform marketing or other services on our behalf. To protect our member’s privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them.
Trust has always been the foundation of our relationship with members. Because you trust us with your financial and other personal information, we are committed to respecting your privacy and safeguarding that information. To preserve your trust, we pledge to protect your privacy by adhering to the practices described below. By signing any application or agreement with us, or your use or continued use of any of our services after receiving this document, you jointly and severally agree to the terms and conditions set forth in this Policy and Agreement. In this Agreement the terms we, our, or us means MTC Federal Credit Union; and the terms you or your means all members, consumers, borrowers and guarantors.
The Types of Information We Collect. We only collect information about our members for lawful business purposes, or as otherwise required by applicable law. We collect information about members from the following sources: (a) Applications for services, verifications, current and past employers, other forms and any communications you send to us including electronic messages from which we collect your name, addresses, phone numbers, social security numbers, financial data, birth date, gender and other information; (b) Transactions involving your accounts or services with us from which we collect information such as your name, account number, balance, payment history, parties to your transactions and credit card usage; (c) Consumer Credit Reports from which we collect information regarding your creditworthiness, credit history and account activity; (d) Market research firms that provide us with a variety of information regarding our members such as home ownership or the number of individuals in a household.
You agree that the telephone numbers, street and e-mail addresses provided in your Membership Application and Signature Card, or any other application or communications sent to us are publicly available. You also agree, the information will be used to provide notices, disclosures, statements, other communications (including but not limited to our responses to your e-mail communications) and offers for certain products or services.
The Credit Union’s Web Site. We may also collect information from “cookies,” which are electronic files that capture information about you when you access our online services. However, this information is only used to facilitate the internal processing of your request or to facilitate the ease of using our web site. We do not disclose cookie information to nonaffiliated third parties.
We consider your privacy and the confidentiality of your business with us to be paramount in the trust you place in us. When we do collect information about you it is to facilitate our relationship. We use two methods for collecting and using information:
- Through online forms on the web site(s) from data you provide when requesting products, services, or information from us. Some examples include loan applications, personal information updates, and Internet communications from you.
- By using small client-side files that reside on your computer called “cookies,” of which we use two types:
a. Session “cookies” that expire at the end of your browsing session. For our purposes these are generally used by Web Branch to facilitate the internal processing of the transactions you conduct through the service.
b. Persistent “cookies” that expire at a date determined by us. These “cookies” are generally used to help us measure the effectiveness of our advertising campaigns and do not contain any personally identifiable or confidential information. They can also be used to help you personalize your experience on our web site(s) should we choose to offer such a service.
Under no circumstances can a web site other than those from our domain read or interact with the “cookies” created by our domain and we do not share any data we may collect from “cookie” information that can be personally identifiable.
The Types of Information We Disclose. We generally do not provide any non-public personal information about our members or former members, except as permitted by applicable law. To benefit our members and former members, we share the information described above within the Credit Union, which includes all employees, directors, agents, volunteers, committee members and field agents, and with certain trusted third parties described in this paragraph, who are obligated to maintain the confidentiality and security of your private information. We use the services of various third parties to assist us in offering financial services to our members. For example, we use the services of third parties for processing or facilitating transactions using credit cards, checks (share drafts), debit cards and other access devices including home-banking; for assistance in making loans, loan underwriting; processing loan applications; appraising collateral; statement printing; bookkeeping and accounting; consulting and business development services; and for processing our outgoing mail. We also work with companies such as CUNA Insurance Society, Inc. that may provide financial services such as financial planning, financial counseling, investment services, extended automotive service contracts, personal, property and other insurance, credit counseling, retail automobile sales and travel services to you.
Fair and Accurate Credit Transactions Act: The Fair Credit Reporting Act governs the sharing of information that may impact upon you for purposes involving credit, collections, employment, insurance and other purposes set forth in the Act. We learn information about you from our experience with you and from information by others, such as through credit reports. The Credit Union may report information about your account(s) to third parties such as credit reporting agencies/bureaus. Late payments, missed payments, insufficient funds transactions or other defaults on your loan and share/share draft account(s) may be reflected in your credit report.
Security. We are committed to taking every reasonable precaution to protect individual identifying information that you provide to us. We restrict access to nonpublic personal information about you to employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Notices and “Joint Relationships”. Except where expressly required by applicable law, we will provide all notices to the person (member) listed first on any application, agreement or other relevant document with us. The notice will be mailed to the address noted for said person on the application, agreement or other document. If this person (member) has agreed to receive notices and disclosures electronically, then we can send all such notices and notifications, to the e-mail or Internet address provided by said person; or we shall post or otherwise give notice by posting a notice, providing a link or using such other electronic methods authorized under applicable laws and/or regulations. All joint owners, borrowers and guarantors agree to the receipt and sufficiency of any notice or notification sent according to this paragraph.
Pre-Approved Credit Solicitations. To have your name removed from all pre-approved credit solicitation (not just Credit Union offers); you can write the credit reporting agencies listed below. Please be sure to include your name, current address and social security number.
P.O. Box 919
Allen, TX 75013
P.O. Box 740123
Atlanta, GA 30374-0123
|Trans Union Corporation
Name Removal Option
P.O. Box 97328
Jackson, MS 39288-7328
What members can do to help. Protect your account numbers, card numbers, PINs (personal identification numbers), and passwords. In particular, never keep your PIN with your debit card or credit card, as that makes you vulnerable in the event you lose your card or your card is stolen. Use caution in revealing account numbers, social security numbers, etc. to other persons. In particular, if a caller tells you he/she is calling you on behalf of the credit union and asks for your account number, you should beware. Legitimate credit union staff would already have access to that information. It’s important that the credit union has current information about how to reach you. If we detect potentially fraudulent use of your account, we will attempt to contact you immediately. If your address or phone number changes, please let us know immediately.
Beware of Phishing Scams. "Phishing" scams often come as official looking Emails that appear to have come from MTC Federal Credit Union, the credit card company, etc. The Email usually says that there is something wrong with your account or that they need to verify your information. These messages have been forged and are fraudulent. MTC Federal Credit Union will not contact you by Email to verify your information or inform you that you have a problem with your account. You should just delete these messages; never reply to them and never follow their instructions.
Protecting Children. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that protecting children’s identities and online privacy is important and that responsibility rests with us and with parents.